faq

We are a licensed group childcare provider and offer two types of programs: Infant-Toddler (0-36 months) and Early Learners (30 months – 5 years old).  Infant-Toddler program is for ages between 0-3 years old; all staff are licensed early childhood educators, including a manager on each floor who specializes in Infant-Toddler (IT) care – our child to staff ratio is 4:1. The Early Learners program is for ages between 30 months to 5 years old (children in the infant/toddler program transition into this program) and we also maintain a smaller ratio in this age group (our child to staff ratio is 5:1).

Our waiting list can be long, however, we are in the process of expanding and creating more child care spaces so there is a very good chance that you will be able to enroll  (please remember to add your name to our online waiting list by visiting the ‘join us‘ section on our main page). We do not charge any fees associated with adding your name to the waiting list.

You will first need to add your name to our waiting list by visiting the ‘join us‘ section on our main page. Once we have space available, we will contact parents from our waiting list to come for tours. Spots are allocated based on a first come, first register basis. We require a completed registration package before attending on the first day (you can read over terms and conditions by going to the register section). There is a registration charge of $245.00 for enrollment and we require a refundable deposit (70% of full-time monthly fee).

We require a refundable deposit (70% of the full-time rate) at the time of registration to hold the child’s space between the time of registration and the date when care commences. This deposit fee will be fully refunded during the last week of attendance at the daycare. You will receive the deposit via a service called Plooto (similar to an e-transfer), please allow 3-5 business days to process into your account. In the scenario where the contract is terminated before care starts – the deposit fee is non-refundable. Furthermore, failure to provide 60 day advance notice before termination of care will render the deposit non-refundable. Lastly, we require a minimum enrollment of six months – withdrawal before six months will also render the deposit non-refundable…please read through the complete details for terms & condition below.

We collect payment through pre-authorized debit through partnership with Rotessa (third party payment solutions).

We provide snacks two times a day: mid-day (an hour before lunch time) and once in the later afternoon (this schedule may vary depending on the program). We usually incorporate a healthy variety of options for our snacks options (fruits, veggies, cheese, etc). Our snacks are meant to supplement the lunches which are provided by parents. 

All our programs have a nut-free (peanuts, walnuts, etc) policy due to potential allergy concerns; we ask parents to ensure that any snacks or lunch meals do not contain traces of nuts of any type (peanuts, walnuts, etc). If your child has a diagnosed allergy (not suspected but rather confirmed), please remember to list that when completing the registration form.

We have a 3 day integration schedule [i.e. first 3 days of attendance] before commencing full-time: 1st day = 1.5 hours, 2nd day = 3 hours, 3rd day = 5 hours….however, if you prefer to stagger the integration at a more gradual pace – parents have the option to do so; staff will work with you directly to ease the transition process. Full payment is required regardless of the numbers of hours/days attended.

Please refer to the ‘closure‘ section below for daycare closure dates (we are closed on all stat,  winter and summer holidays as well as two professional development days in a calendar year – full payment is still required). Parents must pay the full amount if they go on vacation to keep their spot reserved.

We accept child care subsidy applications (also known as the Affordable Child Care Benefit program [ACCB] ). Parents will need to go and verify on the BC ministry website if they qualify for ACCB. If you do qualify, please contact your floor manager who will be able to provide you the Affordable Child Care Benefit (ACCB) form with the daycare portion completed which you can submit to the ministry order to receive childcare benefit.

Please note we provide the ACCB form only after you have successfully enrolled into our program. Once a benefit plan is in place, we will automatically adjust that amount from your monthly fees (i.e. subtract the amount approved from the monthly tuition fee). For further details regarding processing and application, please contact the BC ministry.

Yes, we are part of the CCFRI program and the fees listed on our website already reflect the fee reduction.

closure dates

Weather Related Closure

We will be following the decision of the Vancouver School Board (VSB) for weather related closures (snow, heat wave or other extreme weather conditions). Please check the VSB website in the morning in the event of extreme weather conditions before coming to child care (please note that payment is not pro-rated for weather related closures).

Closure (see below, list may not be inclusive of all stat holidays)

  • New Year’s Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • Civic Holiday
  • Labour Day
  • National Day for Truth and Reconciliation
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day
  • BC Family Day

* Please note if the closure fall on a weekend, the closure is moved to the next business day.

Closure Dates (inclusive):

Jan 3, 2023 – Jan 10, 2023. Please note Dec 25, Dec 26 and Jan 1 are stat holiday.

If stat holidays fall on the weekend, the closure is moved to the next working day.

Re-Opens: January 11, 2023 (Please note if statutory holidays fall on a weekend, the statutory holiday is moved to the next business day).

Closure Dates (inclusive):

August 23, 2023 – August 31, 2023. 

Please note if a stat holiday fall on the weekend, the closure is moved to the next working day.

Re-Opens: September 1, 2023.

Closure Dates (inclusive):

Dec 19, 2023 – Jan 1, 2024. Please note Dec 25, Dec 26 and Jan 1 are stat holiday.

If stat holidays fall on the weekend, the closure is moved to the next working day.

Re-Opens: January 2, 2024 (Please note if statutory holidays fall on a weekend, the statutory holiday is moved to the next business day).

We will have two days of (paid) closure in a calendar year for professional development.

This will occur on the first Wednesday of the month in October and March (effective 2022 and onwards).

If the pro-d day falls on a statutory holiday, it will be moved to the next working day.

register

Terms & Conditions

Dear Parents,

Please read this document thoroughly as it details policies, procedures and conditions for enrollment. There is a registration fee of $245.00 associated with the completion of enrollment as well as a refundable deposit of 70% the monthly full-time fee (see terms and conditions of the deposit below). Please remember to provide a printed copy of the registration form (no electronic submissions). Please notify the daycare immediately if there is a change to the agreed upon hours and days. Payment is due whether the child attends care on the agreed upon days or not. In the case of withdrawal from the program - a 60-day notice must be provided.

Deposit (Refundable)

A refundable deposit fee which is 70% of the monthly full-time rate is required to hold the child's space